ABF Freight Clerk Aids Customer In Move To Canada

Kaitlyn Turner — Fri, 07 Jul 2017 15:09:09 +0000

ABF Freight Clerk Aids Customer In Move To Canada Kaitlyn Turner Fri, 07/07/2017 - 10:09

When a customer was moving across North America, she needed a mover that would get her belongings to her new home safely and on time.

This was a challenging move for the customer. The move was nearly 1,000 miles from Georgia to her new home in Ontario, Canada. She decided to use U-Pack, a service of ArcBest.

ArcBest℠ carrier ABF Freight^® is the primary transportation provider for U-Pack moves. ABF Freight customer service personnel were there to guide the customer through the transition from the U.S. to Canada, but one employee particularly stood out, Administrative Services Clerk Nalini Sewbans.

The customer took a two-hour bus ride from where she was staying to the Canadian customs office, but the customs officer would not stamp her manifest. The customer said she spent hours traveling back and forth on the bus to get her manifest stamped, but no luck. Finally, she called Nalini for assistance.

Nalini called the customs office and explained the situation directly to a supervisor. After Nalini’s phone call, the customer got her manifest stamped, and she was on her way to her new home in Ontario.

The customer praised Nalini for her exceptional customer service, saying, “Her professional attitude, her quick responses to questions and her ability to take action on behalf of the customer to achieve the right outcome is remarkable.”

The customer said ABF Freight customer service personnel provided her with prompt call-backs and clear instructions for the move.

“You delivered on every word, every statement, exactly as your contract outlined,” she said. “And best of all, you have awesome staff that deliver excellent customer service!”

The Skill & The Will

Moving Solutions

ABF Freight

U-Pack Team Shows ‘Why Customer Service Is Not Dead’

Kaitlyn Turner — Mon, 17 Apr 2017 14:30:30 +0000

U-Pack Team Shows ‘Why Customer Service Is Not Dead’ Kaitlyn Turner Mon, 04/17/2017 - 09:30

When a customer calls U-Pack^®, a service of ArcBest℠, to discuss options for their household move, a team of knowledgeable sales consultants works to find the best solution. A recent customer sent a message to the U-Pack team detailing his positive experience with U-Pack.

The customer was moving from Nebraska to Illinois, which was a very stressful time for his family. He called U-Pack multiple times to ask questions and discuss his options.

“I’ve been blown away by the quality of your team,” the customer said, specifically noting his experience with U-Pack Sales Consultant Billy Garris. The customer said Billy was “an 11 out of 10.”

He also praised the U-Pack team, stating that they are “warm, friendly, know their stuff and are genuinely interested in how to best help.”

The customer, who works in the Human Resources and Talent department at his company, said his experience with U-Pack is an example of “why customer service is not dead.”

The Skill & The Will

Moving Solutions